Senior Service Specialist, Patient Support Services

About this role

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Skills you'll use

What you'll do

• Quality and Efficient Output Production:
• Develops strong understanding of TGaS Operations & Analytics team processes and utilizes their retained knowledge to new projects on an ongoing basis with minimal direction.
• Intermediate to advance knowledge of Excel and PowerPoint to create customized deliverables for clients based on input from practice teams.
• Utilize custom automation tools to generate client deliverables.
• Utilize off the shelf analytical tools to mine the benchmark information and draw out meaningful trends and insights.
• Understand where datasets are captured and tracked; how to filter/query the data and maintain data on an ongoing basis.
• Utilize benchmark/survey information, along with experience and understanding of the business to identify meaningful trends, provide insights, and create recommendations for client engagements. Analysis results are included in a presentable deliverable format.
• Leverage business acumen of solution to speak to the specific solution related implications and insights of the key takeaways.
• Ownership of Work:
• Completes work accurately and mostly independently consistent with project timelines.

Who can apply

• Bachelor’s degree.
• Pharmaceutical industry data analytics experience.
• Expertise in Microsoft Excel, PowerPoint, and Word.
• Understanding of SalesForce application reporting.
• Excellent analytical skills and problem-solving skills.
• Demonstrate attention to detail with the ability to produce quality outputs and review own work for errors.
• Strong writing and communication skills.
• 5 years of experience in analytical positions.
• Ability to thrive in a collaborative team environment.
• Expertise in SalesForce application reporting.

About Trinity Life Sciences

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