Supervisor -Team Lead (Supply Chain Operations)
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Skills you'll use
What you'll do
- Oversee the end-to-end logistics claims process, including claim intake, investigation, documentation, resolution, and closure for lost, damaged, or delayed shipments.
- Lead, coach, and develop the claims team by assigning responsibilities, monitoring performance, conducting regular team meetings, and supporting ongoing training and development.
- Collaborate with internal functions such as logistics, customer service, finance, and operations, as well as external stakeholders including customers, carriers, and insurance providers, to gather information and resolve claims effectively.
- Ensure compliance with company policies, transportation laws, insurance requirements, and regulatory standards while maintaining accurate and complete claim records.
- Monitor key performance indicators, analyze claims trends and root causes, and implement corrective actions to improve efficiency, reduce losses, and strengthen customer experience.
- Develop, review, and standardize claims processes, policies, and best practices to support operational consistency and continuous improvement.
Perks & benefits
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