IND Senior Business Analyst

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Skills you'll use

What you'll do

• Translate business requirements into detailed features, user stories, process flows, and acceptance criteria for engineering delivery.
• Perform business process mapping and gap analysis across Billing workflows, identifying automation, IDP (Intelligent Document Processing), and AI‑driven optimization opportunities.
• Support data‑driven decision making by analyzing billing workflow data, system behaviors, triage rules, and operational bottlenecks.
• Collaborate with architects, engineers, data scientists, and product teams to ensure solutions align with system architecture, integration frameworks, and enterprise platform standards.
• Document current‑state and future‑state workflows, including data flows, decision points, system interactions, and triage logic.
• Participate in backlog refinement, requirement walkthroughs, testing cycles, and readiness reviews to validate functional fit and business value.
• Serve as the liaison between business stakeholders and technical teams, ensuring consistent understanding of processes, requirements, and constraints.
• Required Skills & Experience
• 5–10 years of Business Analyst experience in technology‑driven, workflow‑heavy, or operational environments.
• Strong requirements‑gathering, story‑writing, and acceptance‑criteria definition skills.

Who can apply

• 5–10 years of Business Analyst experience in technology‑driven, workflow‑heavy, or operational environments.
• Strong requirements‑gathering, story‑writing, and acceptance‑criteria definition skills.
• Experience supporting delivery in Agile or SAFe frameworks, including writing epics, features, and user stories.
• Expertise in business process mapping (BPM), workflow optimization, and operational analysis.
• Ability to interpret data insights and apply them to business decisions and process improvements.
• Strong stakeholder‑management and communication skills across business, technology, and analytical teams.

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