Senior Process Excellence Analyst

About this role

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Skills you'll use

What you'll do

• Process Strategy & Operational Excellence
• Own end-to-end process architecture supporting Services & Monetization initiatives.
• Design scalable operating models that enable consistent execution across Roundel, SD&M, and PG&M.
• Lead enterprise process transformation initiatives that improve operational maturity, efficiency, quality, and scalability.
• Establish governance frameworks, standard operating procedures, and service delivery models supporting business growth.
• Workflow Design & Transformation
• Evaluate current-state processes and identify opportunities for redesign and automation.
• Build future-state workflows that support new services, changing business priorities, and organizational scale.
• Partner with Product teams to prioritize business requirements and implement scalable workflow improvements that reduce operational complexity, improve system capabilities, and support future-state operating models.
• Ensure process designs balance operational excellence, business objectives, and user experience.

Who can apply

• 5–7 years of experience in Process Excellence, Business Transformation, Operations Strategy, Program Management, Business Consulting, Process Improvement, or related analytical roles.
• Demonstrated experience leading end-to-end process design, workflow transformation, operating model development, and continuous improvement initiatives.
• Experience partnering across Product, Technology, Operations, and Business teams to implement scalable business solutions.
• Strong knowledge of process mapping, governance models, operational excellence methodologies, and change management practices.
• Excellent analytical, problem-solving, and stakeholder management skills with the ability to navigate ambiguity and influence cross-functional partners and senior leadership without direct authority.
• Experience developing executive reporting, KPIs, dashboards, operational performance metrics, and presenting actionable insights and recommendations to senior leadership.
• Proficiency with process documentation tools (Visio, Lucidchart, Miro), Microsoft Office Suite, business intelligence platforms, and data-driven process analysis.
• Bachelor’s degree in Business, Engineering, Operations Management, Industrial Engineering, or a related discipline.

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