Lead Specialist Payroll FinOps
About this role
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Skills you'll use
What you'll do
- Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements.
- Primary Function
- Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation.
- Principal Duties and Responsibilities
- Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists.
- Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required.
- Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally.
- Apply US payroll policies, internal controls, and compliance requirements (confidentiality, approvals, audit trail) during daily execution.
- Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines.
- Maintain current understanding of payroll calendar updates and process changes; complete required trainings on time.
Who can apply
- Minimum / Desired Requirements:
- Bachelor’s degree in Accounting/Business/Human Resources (or equivalent experience).
- 2+ years of payroll operations experience with strong understanding of federal and state payroll requirements.
- Proficient in Excel, Word, and PowerPoint; able to analyze reports and identify trends.
- Strong attention to detail; professional communicator able to handle escalations and stakeholder interactions.
- Demonstrated integrity and confidentiality; commitment to coaching and knowledge sharing.
- Flexibility to work extended hours during critical business timelines.
- FPC/CPP is an advantage; Workday/MyTime knowledge is preferred.
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