Team Coordinator (Accounting )
About this role
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Skills you'll use
What you'll do
- Job description, responsibilities and duties:
- Assume operative responsibility and maintain authorization to make decisions on designated topics
- Identify, address, and resolve all deficiencies in service quality and operational performance
- Identify automation measures and process efficiency improvements to optimize workflows
- Solve operative and technical problems and develop effective solutions
- Coordinate daily responsibilities within the team based on daily agenda and priorities
- Conduct training for new team members and refresh training sessions for existing staff
- Prepare and analyze KPI reporting and performance metrics
- Process customer inquiries and requests in a timely and professional manner
- Serve as SPOC for escalations, providing first and second level support for escalated issues
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