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Softdel

CRM & Customer Data Analyst

Job · Full-timeHybridPune, Maharashtra0-2 years1 openingImmediate / Rolling

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About this role

Start or grow your data career at Softdel in Pune as a CRM & Customer Data Analyst. This is a hands-on, full-time role where you will be analysing customer data to improve retention and engagement, supported by senior analysts and exposed to real business problems and industry-standard analytics…

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Skills you'll use

SQLExcelCRM AnalyticsSegmentationData VisualizationPower BIRetention AnalysisReportingAnalytical ThinkingCommunication

What you'll do

Analyse customer, CRM and lifecycle data
Build segments and cohorts for targeting
Track retention, churn and engagement metrics
Build customer dashboards and reports
Turn customer data into actionable insight
Document work clearly and act on feedback

Who can apply

A relevant degree (B.Tech/BCA/B.Sc/B.Com/BBA/MBA/M.Sc or similar)
Foundational knowledge of SQL, Excel, CRM Analytics, Segmentation
0–2 years of experience; freshers with strong fundamentals welcome
Strong communication skills and a proactive attitude
Based in or open to working from Pune

Perks & benefits

Competitive Salary / CTCStructured Onboarding & MentorshipLearning & UpskillingReal-World Analytics WorkCareer Growth PathCollaborative Culture

Interview & selection process

3 rounds — typical selection flow for this role:

13 rounds

About Softdel

About Softdel Softdel is a technology employer with a significant engineering presence in Pune, hiring interns and students for software and IT roles. What Softdel Does Softdel works within the Information Technology space, serving its clients and customers with dedicated teams across key…

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