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Skechers

Customer Care Executive

Job · Full-timeIn OfficeMumbai1-2 years1 opening

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About this role

Skechers is hiring for Customer Care Executive in Mumbai. This opening was published by Skechers on their official careers board (Workday) on 7 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Skechers • Role: Customer Care Executive • Location: Mumbai (as listed…

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Skills you'll use

Social MediaCommunicationCRMCustomer ServiceSupply ChainLogistics

What you'll do

1. Customer Query & Complaint Management
Handle customer queries and complaints received through multiple channels, including:
Website / Contact Us
Social media/customer messaging channels, where applicable
E-commerce platforms
Retail store escalations
Other customer communication platforms
Understand customer concerns and provide accurate, relevant and timely resolutions.
Handle queries related to:
Product availability

Who can apply

Act as a strong ambassador of the Skechers brand during every customer interaction.
Deliver a consistent customer experience aligned with Skechers' brand values and service standards.
Demonstrate empathy, patience and ownership when handling customer concerns.
Understand customer needs and provide solutions rather than simply responding to queries.
Ensure communication is professional, clear and aligned with approved company policies.
7. Cross-functional Coordination

About Skechers

The Customer Care Executive will be responsible for delivering a high-quality, consistent, and customer-centric experience to Skechers India customers across multiple touchpoints. The role will serve as a key interface between the customer and the organization, ensuring timely resolution of…

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