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ServiceTitan

Senior Business Analyst, Post Sales

Job · Full-timeIn OfficeBengaluru3-5 years1 opening

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About this role

ServiceTitan is hiring for Senior Business Analyst, Post Sales in Bengaluru. This opening was published by ServiceTitan on their official careers board (Workday) on 11 September 2026 and was confirmed live on 14 September 2026. Job details • Company: ServiceTitan • Role: Senior Business Analyst…

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Skills you'll use

JIRASalesforceRecruitmentCommunicationData Analysis

What you'll do

Serve as a primary point of contact for incoming BAU tickets, triaging, troubleshooting, and resolving issues in a timely manner.
Document current-state workflows and proactively identify areas for incremental improvement through process mapping and analysis.
Identify system changes needed including validation rules, flows, page layouts, email alerts, and picklist modifications.
Perform data analysis and generate reports to support operational decision-making and track the effectiveness of implemented solutions.
Partner with cross-functional teams (Customer Success, Onboarding, Billing, Deal Desk, BizTech) to understand their needs and deliver solutions that align with how teams operate.
Support User Acceptance Testing (UAT) by writing and executing test cases to confirm that solutions meet business requirements.
Participate in team ceremonies throughout the Software Development Lifecycle (SDLC), including daily standups, sprint planning, sprint reviews, and demos.
Write clear user stories with functional and technical specifications to communicate requirements to developers when needed.
Gather user feedback and analyze post-launch usage data to inform future enhancements.
Maintain and update documentation for processes, system configurations, and standard operating procedures.

Who can apply

Familiarity with Jira and Confluence for project tracking and documentation.
Salesforce certifications (e.g., Salesforce Administrator).

About ServiceTitan

Ready to be a Titan? ServiceTitan is looking for a Senior Business Analyst to join our Revenue Solutions Post Sales team in India. This role focuses on the day-to-day operational needs of the post-sales organization, including handling incoming requests, resolving production support tickets…

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