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ServiceNow

Principal Platform Architect

Job · Full-timeIn OfficeMumbaiEntry level / 0-2 years1 opening

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About this role

ServiceNow is hiring for Principal Platform Architect in Mumbai. This opening was published by ServiceNow on their official smartrecruiters careers board on 9 September 2026 and was verified as still open on 17 September 2026. About the role It all started when engineer Fred Luddy wrote code that…

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What you'll do

Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
Provide architectural guidance to ensure designs align with platform standards and leading practices.
Shape governance frameworks covering instance strategy, integrations, and data models.
Facilitate platform governance forums to drive consistent decisions across partners and teams.
Anticipate and mitigate platform risks (scalability, performance, technical debt).
Influence adoption of leading practices across customer, partner, and ServiceNow teams.
Provide structured feedback to ServiceNow product and engineering teams.
Travel of up to 50% annually may be expected.

Who can apply

ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
Platform standards are consistently applied across all delivery teams.
Technical risks are reduced, and scalability is maintained.
You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in enterprise architecture, solution strategy, and program leadership.
Proven experience engaging at Executive level to influence platform direction and business outcomes.
Track record of defining multi-workflow, enterprise-scale architectures and governance models.

About ServiceNow

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is…

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