Manager, Product Design

About this role

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Skills you'll use

What you'll do

• Directly manage, mentor and develop 3–5 designers 
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world 
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps 
• Distill complex problems into clear goals and requirements for the design and research team 
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance. 
• Drive the growth of user-centric, collaborative culture across the Business Unit  
• Evangelize design strategy and product vision across the global, distributed design teams 
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. 

Who can apply

• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. 
• Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. 
• Oversee your team's work: detailed mockups and prototypes and behavior specifications. 
• Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification. 
• Participate in documentation development process such as user experience specifications, testing and evaluation. 
• Work closely with product management in UX ideation and innovation. 
• Travel up to 20% of the year  
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

About ServiceNow

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