Manager, Product Design

About this role

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Skills you'll use

What you'll do

• What you get to do in this role:
• Directly manage, mentor and develop 3–5 designers
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
• Distill complex problems into clear goals and requirements for the design and research team
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
• Drive the growth of user-centric, collaborative culture across the Business Unit
• Evangelize design strategy and product vision across the global, distributed design teams
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans.
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.

Who can apply

• To be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 3 years of experience managing people and/or leading design teams
• Minimum 10+ years of experience in UX Design and/or Interaction Design field
• Passion to grow and mentor people
• Strong skills in Information Architecture
• A portfolio of work samples representing your work and approach
• Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
• Expert with Sketch, Invision, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools

About ServiceNow

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