Senior Technical Consultant - Salesforce Field Services

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Skills you'll use

What you'll do

• Become a highly certified and recognized Salesforce expert.
• Help clients consistently meet/exceed goals and metrics.
• Contribute to customer success through front and backend solution development and release management.
• Deliver high client satisfaction (CSAT).
• Provide guidance on the application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
• Lead the strategy for complex SFS features, including advanced Scheduling & Optimization, Maintenance Plans, and Assets with multi-level hierarchies.
• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.

Who can apply

• B.E./B.Tech/MCA in Computer Science Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role.
• 6-9 years of overall experience with a minimum of 3 years on the Salesforce platform.
• Highly beneficial to have any Salesforce.com product certifications prior to joining.
• Salesforce Admin
• Salesforce Service Cloud
• Salesforce Field Service
• Salesforce Platform Dev1
• Salesforce Platform Dev2
• Agentforce Credentials

About Salesforce

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