Supervisor, Payroll Imports

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Skills you'll use

What you'll do

• Motivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations
• Hire and train new team members to support our market expansion and scaling operations
• Drive your team performance to ensure we are executing and meeting performance KPIs
• Monitor and report on the team’s progress to ensure requirements, KPIs and deadlines are met
• Facilitate training and development initiatives to build a skilled and high-performing team
• Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.
• Support your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf
• Drive automated solutions that enable better efficiency and process improvement

Who can apply

• Work closely with US Payroll Engineering and Product teams to ensure that:
• Natively built payroll software supports key payroll and tax compliance requirements
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritised and implemented
• Excellent Communication Skills
• Proven experience in Operational Excellence.
• Strong People Management capabilities.
• Cross-functional Stakeholder management experience.

About Rippling

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