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Rentokil Initial

Customer Care Executive - Mumbai ( Kandivali )

Job · Full-timeIn OfficeMumbaiEntry level / 0-2 years1 opening

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About this role

Rentokil Initial is hiring for Customer Care Executive - Mumbai ( Kandivali ) in Mumbai. This opening was published by Rentokil Initial on their official workable-search careers board on 1 July 2026 and was verified as still open on 21 August 2026. About the role Job description Designation…

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Skills you'll use

CommunicationTeamworkData AnalysisTime Management

What you'll do

The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Should be able to set the targets for the renewals based on the monthly portfolio
To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
Compliant Management- To identify & resolve the customers' complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for improvement
Conduct regular reviews & terminate the non-revival accounts

Who can apply

Should be able to analyse data and over the challenging areas to improve month-on-month performance.
Should be able to share the monthly dashboard with the analysis and recommendations
Managing Residential & Commercial Renewals
Deliver budgeted profit through Price Increase
Lead Generation and self conversion
Customer Retention
Clear communication skills.
Ability to use positive language.

About Rentokil Initial

About Rentokil Initial Rentokil Initial provides services that protect people and enhance lives. We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our…

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