Branch Support Executive - Durgapur
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Trivana Lifescience LLP
Skills you'll use
What you'll do
- The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
- The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
- Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
- Manage emails received on the central email ID, including directing, assigning, and responding to queries
- Assign iCABS tickets and coordinate with relevant employees for timely status updates
- Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
- Raise CR (Change Request) tickets for price decreases
- Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
Who can apply
- Raise termination requests through the portal as needed
- Maintain SHE-related documentation, including fumigation certifications and register updates
- Oversee license renewals, ensure compliance, and coordinate for audit readiness
- Prepare incentive calculations for timely submission
- Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
- Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
- Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
- Raise credit note requests in the system as applicable
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