Assistant Manager Customer Experience - Central Delhi

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Skills you'll use

What you'll do

• The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Who can apply

• Job Responsibilities:
• Deliver Budgeted Profit
• ● Achieve budgeted customer retention, on-time renewal and price Increases for Residential and Commercial customers
• ● Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions to improve customer renewal.
• ● Usage of Renewal Portal in Totality & Driving Advance Renewal Process
• Deliver Budgeted Revenue Growth
• ● Generate referral leads from existing customers
• ● Revenue generation through referral leads and lost customers as per the target set Deliver outstanding customer care by delivering outstanding customer experience
• ● Work with branches to implement a ‘complaint management’ process
• Build Teamwork and Engagement

Perks & benefits

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