Assistant Manager- Customer Experience-Ahmedabad

About this role

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Skills you'll use

What you'll do

• ● The Manager - Customer Experience is responsible for customer retention, on-time renewal, price increase and upselling / cross-selling and delivering outstanding customer experience.
• ● The incumbent shall report to the General Manager - Customer Care and must work as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Who can apply

• Competencies (Skills essential to the role):
• ● As a part of the Talent process rollout, identify the successors and work with them to get to the next level. Create high-level transparency and visibility with clear timelines
• ● The current challenge is on the discipline in the renewal process in many branches. Would set up the process discipline working closely with the branches which would support in the improvement of renewals
• ● Implementing Customer Care structure and making the team accountable, working with the branches to enhance the Ontime renewals and also achieve the desired Price increase by which the required support of Revenue growth is achieved.
• ● Manages self to remain calm, focused and optimistic. Invests time in self-development. Shows resilience in tough situations
• Work with Others
• ● Work with the regional managers and support functions to ensure that we have a clear understanding of the renewal process which supports business in Customer retention / improved profitability and set the systems and process to support the enhancement of renewal performance across all the branches

Perks & benefits

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