Advanced Customer Engineer-Level 1

About this role

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Skills you'll use

What you'll do

• Develop and implement algorithms/techniques for solving problems in a high-volume and high-availability environment.
• Take complete ownership of knowledge of Reltio Platform features, components, and integrations.
• Build and implement scalable and accurate monitoring and metric tools and frameworks.
• Analyze customer needs and software requirements to determine configuration accuracy in solving issues and incidents.
• Provide quality technical support assistance, resulting in high customer satisfaction.
• Monitor performance, stability, and consistency of the Platform to facilitate the delivery of well-rounded decision-making in connection with product development and delivery.
• Resolve customer technical issues through collaboration, reproduction, UI/API/performance debugging, and troubleshooting.
• Remain abreast of technological advancements to identify cutting-edge and new pragmatic approaches to building sustainable solutions, including applying pragmatic approaches to deliver solutions and fixes to critical customer-facing obstacles.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture, and their operational impact.

Who can apply

• Bachelor of Science degree in computer science or equivalent with 5+ years of experience.
• 2+ years developing on large-scale enterprise systems.
• Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Understanding of API design principles, authentication mechanisms, and integration.
• Knowledge of web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.
• Experience with NoSQL databases and distributed indexes.
• Understanding of performance and profiling techniques of complex systems.
• Hands-on analytical and troubleshooting skills.
• 2 years of experience developing Master Data Management (MDM) software with several full life cycle implementations in Reltio Cloud.

About Reltio

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