Technical Account Manager

About this role

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Skills you'll use

What you'll do

• Proactively monitor campaign performance to ensure the book of business is healthy and has an opportunity to scale.
• Investigate campaign related concerns including: Campaign under-deliveries, poor performance, data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation and creative issues, and integrations with various third party systems.
• Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations.
• Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.
• Respond to and/or amplify issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution.
• Provide excellent customer support through internal and external client communication channels.
• Develop a deep understanding of Quantcast product offerings and help customers align the right products to achieve their goals.

Who can apply

• 4+ years of experience in online advertising and in a client facing role supporting a technology platform
• Advanced understanding and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms. Similarly, working with languages such as JS / HTML.
• Basic understanding of foundational statistical concepts such as Mean, Median etc.
• Run and Modify SQL to be able to pull the data needed in order to solve problems
• Strong attention to detail, ability to prioritize, communicate effectively and work in a dynamic environment. Ability to work both independently and as part of a team.
• BA/BS degree qualification
• At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our Careers Page https://www.quantcast.com/careers/ and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice https://legal.quantcast.com/#applicant-privacy-notice for details on our applicant privacy policy. Join the team that unlocks potential.

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