Manager, Operations Project Management

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Skills you'll use

What you'll do

• Lead, develop, and coach a team of project managers delivering complex operational and implementation projects for key clients and internal stakeholders.
• Oversee planning and execution across a portfolio of projects, ensuring scope, milestones, dependencies, and success criteria are clearly defined and actively managed.
• Collaborate with cross-functional leaders to align priorities, remove obstacles, and ensure end-to-end processes that intersect with project management are documented and optimized.
• Establish, maintain, and enforce standards for project artifacts, documentation, communication, and status reporting to drive consistency and transparency.
• Monitor team capacity and workload, making informed resourcing and prioritization decisions to support predictable, sustainable delivery.
• Proactively identify risks, issues, and escalations across projects, driving structured problem solving and timely communication with stakeholders.
• Provide regular feedback, performance coaching, and development planning for team members, supporting both business objectives and individual growth.
• Contribute to the continuous improvement of operational practices, proposing and implementing enhancements to processes, governance, and ways of working.

Who can apply

• Typically requires a Bachelor’s degree in a relevant field and a minimum of 6 years of related experience in project, program, or operations management within financial services or financial technology, or equivalent work experience.
• Typically requires 1–2 years of experience managing and developing project professionals, including responsibility for performance and development.
• Demonstrated success managing complex, multi-stakeholder projects or programs from initiation through delivery with clear business or client impact.
• Strong skills in organizing and prioritizing multiple concurrent initiatives, managing dependencies, and resolving issues in a structured, timely manner.
• Proven ability to build relationships and collaborate effectively across functions and levels, including client-facing and internal stakeholders.
• Excellent verbal, written, and interpersonal communication skills, including comfort with presenting project status and handling escalations.
• Experience driving process improvement and standardization within a project or operations environment, with a focus on predictable, high-quality delivery.
• This position requires fluent written and oral communication in English.
• Health & Wellness
• Hybrid Work Opportunities

Perks & benefits

About Q2

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