Agentic Diagnostics & Insights -Senior Associate-Bangalore

About this role

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Skills you'll use

What you'll do

• Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
• As an Agentic Diagnostics & Insights - Senior Associate, you will leverage advanced analytics and statistical techniques to transform raw data into actionable insights, enabling informed decision-making and driving business growth. Within our Technology Consulting practice, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. As an Associate, you will be driven by curiosity, adapting to a fast-paced environment, and taking ownership of your development. You will engage in research, participate in project tasks, and develop basic skills and knowledge to support senior staff and deliver value to clients.
• In this role at PwC Acceleration Center India, you will work on exploratory and descriptive analysis, statistical modeling, and creating data visualizations to help solve complex business problems and inform strategic decisions. You will be expected to build meaningful client connections, learn how to manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. Embrace the opportunity to navigate increasingly complex situations, anticipate the needs of your teams and clients, and use these challenges as opportunities for growth.

Who can apply

• Technical Skills:
• Hands-on experience with at least one CCaaS platform: NICE CXone, Genesys Cloud/PureCloud, Amazon Connect, Five9, Avaya, Twilio Flex, or similar.
• Practical experience building chatbots/voicebots using NLU engines such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework/CLU, IBM Watson Assistant, or Nuance Mix.
• Working knowledge of LLMs and agentic frameworks (OpenAI/Anthropic APIs, LangChain, LangGraph, Semantic Kernel, or equivalent) and prompt engineering fundamentals.
• Understanding of RAG architecture, vector databases (Pinecone, Weaviate, FAISS), and basic API/webhook integration (REST, JSON).
• Familiarity with a scripting/programming language (Python, JavaScript/Node.js) for custom logic, integrations, or agent tooling.
• Strong analytical skills to interpret conversation logs, transcripts, and bot analytics dashboards to identify improvement areas.
• Clear written and verbal communication for documenting flows and collaborating with cross-functional teams.
• Proven track record independently owning at least one end-to-end conversational or agentic AI deployment from design through go-live.
• Experience defining evaluation metrics/test suites for LLM agent quality (accuracy, hallucination rate, task success rate).

About PwC

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