Agentic Diagnostics & Insights -Associate 2

About this role

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Skills you'll use

What you'll do

• Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
• As an Agentic Diagnostics & Insights - Associate 2, you will engage in leveraging advanced analytics and statistical techniques to transform raw data into actionable insights, enabling informed decision-making and driving business growth. Within our Technology Consulting practice, you will focus on learning and contributing to client engagements and projects, developing your skills and knowledge to deliver quality work. As an Associate, you will be driven by curiosity, adapting to a fast-paced environment, and working with a variety of clients and team members, each presenting unique challenges and opportunities for growth.
• In this role at PwC Acceleration Center India, you will take ownership of your development, applying a learning mindset to build your personal brand and open doors to more opportunities. You will gather information from diverse sources to analyze facts and discern patterns, actively listening and expressing ideas clearly. By appreciating diverse perspectives and adopting habits to sustain performance, you will contribute to the success of your team and clients. This position offers a chance to deepen your understanding of the business context and how it is evolving, while upholding professional and technical standards.

Who can apply

• Technical Skills:
• Hands-on experience with at least one CCaaS platform: NICE CXone, Genesys Cloud/PureCloud, Amazon Connect, Five9, Avaya, Twilio Flex, or similar.
• Practical experience building chatbots/voicebots using NLU engines such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework/CLU, IBM Watson Assistant, or Nuance Mix.
• Working knowledge of LLMs and agentic frameworks (OpenAI/Anthropic APIs, LangChain, LangGraph, Semantic Kernel, or equivalent) and prompt engineering fundamentals.
• Understanding of RAG architecture, vector databases (Pinecone, Weaviate, FAISS), and basic API/webhook integration (REST, JSON).
• Familiarity with a scripting/programming language (Python, JavaScript/Node.js) for custom logic, integrations, or agent tooling.
• Strong analytical skills to interpret conversation logs, transcripts, and bot analytics dashboards to identify improvement areas.
• Clear written and verbal communication for documenting flows and collaborating with cross-functional teams.
• Proven track record independently owning at least one end-to-end conversational or agentic AI deployment from design through go-live.
• Experience defining evaluation metrics/test suites for LLM agent quality (accuracy, hallucination rate, task success rate).

About PwC

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