Team Lead- Copilot Support

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

IT Operations Specialist - Communication

Airbus

In OfficeBengaluru

Apply

Executive - Corporate Communications

Halma

In OfficeBengaluru

Apply

Program Communications Associate – Energy Program

World Resources Institute India

In OfficeBengaluru

Apply

Brand and Communication Specialist

ZEISS

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• · Lead and mentor the support team.
• · Act as primary escalation point for complex issues.
• · Monitor SLAs, ticket quality, and user satisfaction.
• · Coordinate with IT, Security, and Microsoft 365 teams.
• · Drive root-cause analysis and process improvements.
• · Provide support metrics and adoption reports.

Who can apply

• · 5+ years of IT Support or Microsoft 365 support experience.
• · 2+ years of people leadership experience.
• · Strong knowledge of Microsoft 365 ecosystem.
• · Experience handling escalations and incident management.
• · Excellent stakeholder management and communication skills.
• Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

About Prudential

Searching for “Prudential jobs” or “jobs at Prudential”? You’re in the right place.