Vendor Performance Manager

About this role

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Skills you'll use

What you'll do

• Key Responsibilities
• Manage the end‑to‑end SOW lifecycle, including scoping, drafting, redlining, routing for approvals, acceptance criteria alignment, version control, and document repository hygiene.
• Enforce VMO governance & workflow discipline, ensuring no work begins without an approved PO/SOW, tracking WO/PO progression, maintaining VMO trackers, and driving adherence to approval paths.
• Administer contractual updates, aligning Change Requests, amendments, SIAM (Service Integration and Management) matrices, and cross‑functional roles & responsibilities across IT towers and suppliers.
• Govern KPIs, SLAs, and performance obligations, reviewing monthly results, validating service delivery, escalating variances, and ensuring alignment with various IT towers and their supporting referenced contract schedules.
• Ensure financial accuracy and compliance by reconciling supplier invoices and milestone billing with contract pricing exhibits (Attachment H), identifying variances, and ensuring audit‑ready documentation in the VMO hub.
• Coordinate vendor and stakeholder governance, facilitating cadence meetings, tracking commitments, capturing decisions, and maintaining contract‑related artifacts according to VMO standards.
• 3–7 years' experience in contract administration, SOW management, procurement operations, or IT vendor management.
• Bachelor’s degree in supply chain management or related field.
• Understanding IT Managed Services, including Cloud, Network, EUC (End User Compute), Security, Service Desk, and Data Center environments.

Who can apply

• 3–7 years' experience in contract administration, SOW management, procurement operations, or IT vendor management.
• Bachelor’s degree in supply chain management or related field.
• Understanding IT Managed Services, including Cloud, Network, EUC (End User Compute), Security, Service Desk, and Data Center environments.
• Strong working knowledge of SLA governance, KPI validation, and service performance reporting.
• Experience reading, interpreting, and maintaining SOW schedules, responsibility matrices, and commercial exhibits.
• Proficiency with Excel‑based pricing models, milestone billing, and reconciliations.
• Ability to coordinate across cross‑functional technical teams and suppliers, maintain clarity, documentation, and communication discipline.
• Notices ambiguities in SOWs instantly and corrects them before they become issues.
• Can push back diplomatically when suppliers bypass process.
• Maintains impeccable records — everything audit‑ready.

Perks & benefits

About Phinia

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