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Observe.AI

Senior Machine Learning Engineer - NLP

Job · Full-timeIn OfficeBengaluru3-5 years1 opening

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About this role

Observe.AI is hiring for Senior Machine Learning Engineer - NLP in Bengaluru. This opening was published by Observe.AI on their official careers board (Greenhouse) on 6 March 2026 and was confirmed live on 14 September 2026. Job details • Company: Observe.AI • Role: Senior Machine Learning…

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Skills you'll use

PythonMachine LearningDeep LearningNLPCommunicationCustomer ServiceLLMTensorFlowPyTorch

What you'll do

Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU.
An engineering mindset with the competencies of an applied scientist.
3+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems.
Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP/ NLU applications.
Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale.
Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production.
Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development
Excellent communication, collaboration skills, and presentation skills.
Experience with Spoken Language Understanding is a plus
Published papers in top NLP/ NLU conferences or workshops are a plus

Perks & benefits

At our core, we are shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you’ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale—millions of interactions daily—while shaping the future of AI-powered contact centers.If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI. You’ll also have the opportunity to publish in top conferences, and influence Observe.AI’s product and platform strategy.Beyond the tech, you’ll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand. We value curiosity, collaboration, and the courage to push boundaries.

About Observe.AI

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX…

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