Senior Supply Chain Consultant (Technofunctional) - Client Success - Manufacturing

About this role

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Skills you'll use

What you'll do

• Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.
• Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.
• Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.
• Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.
• Support Super User and End User training, for a global user base.
• Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

About o9 Solutions

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