Associate Client Success Specialist

About this role

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Skills you'll use

What you'll do

• The Associate Client Success Specialist is an entry level subject matter expert, required to learn the skills to effectively support in the building and maintenance of client relationships with the goal of driving value for the client and increased lifetime value for the organization.
• This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients, this role is responsible for driving client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients’ trusted advisor, this role helps client realize value from their relationship with the company and ensure the client’s relationship experience is a positive one. This role works in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.
• This role takes guidance from a senior manager / leader within the team.

Who can apply

• Builds and maintains an up-to-date knowledge of company offerings.

About NTT Global Data Centers

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