Senior Professional Services Engineer (Chatbot)

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Skills you'll use

What you'll do

• Technical Implementation:
• Configure, program, develop and modify NiCE CXone solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.
• Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.
• Optimize and maintain multiple AI bots, including both generative and legacy models.
• Partner with Customer on Knowledge management Curation.
• Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.
• Project Management:
• Collaborate with project managers to design and oversee end-to-end project rollouts.

Who can apply

• Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.
• Ensure seamless project execution through inter-departmental coordination and clear communication.
• Business Consulting:
• Provide subject matter expertise on NiCE CXone digital products and AI solutions during client consultations.
• Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.
• Promote the use of AI tools to enhance decision-making and operational efficiency across business units.
• Leadership and Mentorship:
• Update and Maintain documentation and processes for emerging digital products post-handover from Implementation teams.

About NICE

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