Senior IT Business Analyst

About this role

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Skills you'll use

What you'll do

• Deep understanding of ALM work processes and tools in large software organizations, Cloud-first / Cloud-only
• Broad, hands-on experience administering Atlassian Cloud — Jira Software, Confluence, Structure , and Xray , including configuration and integration with other tools
• Experience integrating Atlassian Cloud tools with third-party systems, including MCP (Model Context Protocol) and other integration frameworks
• Hands-on experience with Claude (primary tool) and familiarity with other AI coding assistants (GitHub Copilot, OpenAI Codex) — both as a power user and as an admin governing usage, permissions, and data handling
• Understanding of AI governance, data privacy, and security considerations in enterprise SaaS/AI adoption
• Experience with Atlassian Cloud site/org administration: permission schemes, security policies, app management
• Comfort using AI assistants to build automations, integrations, or reporting logic across ALM tools
• Project management experience – Advantage

Who can apply

• Experience with Agile methodologies and hybrids (Scrum, Kanban, Scrumban, SAFe/LeSS) and how DevOps/DevSecOps intersects with ALM
• Experience with additional AI coding/DevOps assistants beyond Claude
• Microsoft 365 collaboration tools (Teams, Power Automate, Power BI, Copilot)
• BI/reporting tools (Power BI, Atlassian Analytics)
• Public cloud knowledge (AWS, Azure, GCP)
• Great communication and presentation skills
• Customer oriented, able to balance a primary stakeholder group with cross-business-unit service
• Curious and proactive about emerging AI tools, eager to pilot and evangelize internally

About NICE

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