Senior Site Reliability Engineer

About this role

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Skills you'll use

What you'll do

• Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.
• Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support rapid delivery cycles.
• Design, build, and maintain the infrastructure powering our multi-tenant SaaS platform with reliability, security, and scalability in mind.
• Define and maintain SLOs, SLAs, and error budgets, and proactively address availability and performance issues.
• Develop infrastructure-as-code (Terraform or similar) for repeatable and auditable provisioning.
• Build internal platform tools and automation to support provisioning, monitoring, and operational efficiency.
• Monitor infrastructure and applications ensuring high-quality user experiences.
• Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication.

Who can apply

• Act as an Incident Commander during the on-call duty and coordinate cross-team responses effectively to maintain an SLA.
• Drive and refine incident response processes, reducing Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR).
• Diagnose and resolve complex issues independently, minimizing the need for external escalation.
• Work closely with software engineers to embed observability, fault tolerance, and reliability principles into service design.
• Automate runbooks, health checks, and alerting to support reliable operations with minimal manual intervention.
• Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases.
• Contribute to security best practices, compliance automation, and cost optimization.
• Minimum Bachelor’s degree in Computer Science or equivalent practical experience. 

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