Site Reliability Engineer Shift Manager

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Skills you'll use

What you'll do

• Reliability & Service Availability
• Monitor enterprise applications, infrastructure, cloud platforms, and customer-facing services.
• Ensure platform availability, performance, and service health within established SLAs and SLOs.
• Identify service degradation trends and proactively address reliability risks.
• Drive operational improvements to reduce incidents and improve system resiliency.
• Establish and track reliability metrics, KPIs, and service health indicators.
• Develop preventative measures to reduce future service disruptions.
• Observability & Monitoring
• Configure and maintain monitoring platforms including:
• Google Cloud Operations

Who can apply

• 2+ years of experience in:
• Site Reliability Engineering
• Production Support
• Systems Engineering
• Network Operations Center (NOC)
• Command Center Operations
• Experience supporting mission-critical production environments.
• Strong understanding of:
• Incident Management
• Problem Management

About NCR Voyix

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