Senior Application Support Engineer

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Skills you'll use

What you'll do

• Maintaining, supporting and protecting the Production environment through monitoring, technical support and continuous improvement, using monitoring tools like Splunk and New Relic to manage application performance and reliability.
• Carrying out root cause analysis following incidents, assessing and contributing to problem management and continuous improvement activities.
• Actively identifying opportunities to innovate, automate and improve operational efficiency.
• Identify opportunities to reduce manual effort through automation, tooling improvements and process optimization.
• Proactively identifying, creating and maintaining appropriate monitoring alerts and dashboards to ensure full application and system coverage.
• Operational Management
• Servicing requests in a timely and orderly fashion, ensuring established processes are followed.
• Carrying out incident investigation and resolution, using the incident management tool and following ITIL best practice.
• Completing daily BAU runbooks to critical timescales.
• Troubleshooting and resolving application issues in accordance with SLAs, including database querying, data analysis, and issue resolution.

Who can apply

• Minimum qualification required is Bachelor’s Degree in Computer Applications (BCA) or an equivalent qualification.
• 6+ years of experience in supporting Applications, including supporting multiple application servers, maintaining high availability, and assisting with disaster recovery.
• Previous experience as an infrastructure, operations or technical expert operating in the space between development and operations
• Strong knowledge of Microsoft SQL Server, including T-SQL and PL-SQL for data analysis, troubleshooting and issue resolution.
• Basic understanding of software development concepts, application flow, APIs, integration patterns, source-controlled changes and deployment processes to support production issue analysis.
• Experience with IT Service management within ITSM / ITIL framework
• Ability to work on new and emerging technologies as required by MUFG Corporate Markets.
• Proven strong documentation skills and prior experience writing complex technical documentation.
• Ability to prepare clear defect or escalation summaries for development teams, including issue context, steps to reproduce, business impact, logs, screenshots, data observations and initial analysis.
• Ability to manage workload to meet deadlines.

About MUFG Pension & Market Services

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