QA Tester/ Solution delivery Expert

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Skills you'll use

What you'll do

• Are You Ready to Make It Happen at Mondelēz International?
• Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
• You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.
• How you will contribute
• You will conduct innovative pilot projects to drive disruptive ideas across the organization, using the learnings from these projects to inform decisions on whether to incorporate them as a portfolio project or to introduce them as a new proof of concept. Working with other Mondelēz teams, you will get to experiment with cutting-edge technologies to build a strong pipeline of ideas to pursue. In addition, you will get to bring the outside in by building relationships with start-ups and building your knowledge of actual proof-of-concept cases and lead end-to-end product management activities after the proof of concept has been successfully adopted.

Who can apply

• '- Sales & Distribution, Order to Cash process experience with a focus on Customer Care and case management
• - Experience designing or delivering AI/ML or Generative AI solutions (e.g., intelligent automation, NLP, agentic workflows)
• - DevOps deployment methodologies; TGM methodology understanding, Project/Program Management (internal process can be taught)
• - Good knowledge of sales and distributions of fast-moving retail business processes and related technology solutions
• - Vendor Management, particularly with cloud and AI technology partners (e.g., AWS)
• - Good understanding of OTC tools, architecture, functions and features — including AI orchestration frameworks (e.g., AWS Agent Core)
• - Good functional knowledge of SAP SD modules, standard Customer EDI processes (5–7 years' experience minimum)
• - Familiarity with customer query management, case routing, SLA monitoring, and resolution workflows
• - Advanced English level oral and written
• Work schedule: Hybrid

About Mondelez

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