Product Support Specialist 1

About this role

Not quite right? These jobs in Hyderabad match the same skills — apply to a few to improve your chances.

Salesforce Senior Developer

Agilent

In OfficeHyderabad

Apply

Agile Product Management Lead Analyst - HIH - Evernorth

Cigna

In OfficeHyderabad

Apply

Encryption Agility Analyst

Amgen

In OfficeHyderabad

Apply

Senior Software Engineer - Coveo Search

Agilent

In OfficeHyderabad

Apply

Skills you'll use

What you'll do

• As a Product Support Specialist I, you will play a critical role in delivering exceptional client service and ensuring smooth, efficient resolution of client issues. Acting as a trusted advisor and first point of contact, you'll bring clarity to client queries, collaborate across teams, and advocate for continuous improvement in our client experience.
• This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and is passionate about solving problems, improving workflows, and delivering excellence. By aligning passion with purpose, your support directly empowers medical practices to save time and keep patients at the absolute center of care.
• Primary Duties & Responsibilities
• Frontline Omnichannel Support: Serve as the front-line face of ModMed, answering client inquiries seamlessly via phone, email, and live chat with a client-first mindset to create customer delight.
• Root-Cause Troubleshooting: Investigate, resolve, and troubleshoot software-related issues by leveraging internal product knowledge and sharp analytical thinking.
• Issue Ownership & Documentation: Take complete accountability for client tickets; accurately identify, document, and escalate complex issues while maintaining deep ownership through to final resolution.
• Cross-Functional Collaboration: Partner timely and effectively with internal cross-functional groups across multiple business units to drive swift, robust solutions.
• Professional Communication: Maintain exceptionally high standards of communication, clarity, and professionalism in every internal and external interaction.
• Process Optimisation: Proactively suggest improvements to Standard Operating Procedures (SOPs) and support processes to enhance operational efficiency and client satisfaction.
• Continuous Product Learning : Stay agile and consistently up to date on software updates, system workflows, and medical tech best practices to deliver highly informed support.

Who can apply

• Education: Bachelor's degree.
• Experience: 1 to 2 years of proven experience in a client-facing, tech-savvy technical support or customer service role.
• Problem Solving: Strong troubleshooting skills with the built-in ability to think analytically and solve technical problems under pressure.
• Tools: Working knowledge of modern support infrastructure such as Zendesk, Jira, Salesforce, or equivalent ticketing and bug-tracking systems.
• Productivity: Proficiency in the Google Workspace suite (Docs, Sheets, Gmail, etc.).
• Communication: Outstanding interpersonal, written, and verbal communication skills (reading, speaking, and writing).
• Execution: Highly organized with a demonstrated ability to prioritize tasks effectively and manage time independently.

About ModMed Technologies India

Searching for “ModMed Technologies India jobs” or “jobs at ModMed Technologies India”? You’re in the right place.