Equipment Service Specialist I

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Skills you'll use

What you'll do

• Equipment Support : Providing equipment support to customers by providing immediate response and critical support on-site during machine breakdown to achieve the targeted MTTR. Plan and execute periodic preventive maintenance procedures, implement retrofit / upgradation of equipment whenever necessary to ensure targeted MTBF and machine availability
• Support to Auxillary equipment : Work closely with product management teams, Regional teams and Tech Centers and implement auxillary equipment strategy to ensure optimum chemistry performance at customers.
• Training : Provide necessary training to customer personnel to implement periodic maintenance schedules and resolve breakdowns.
• Customer Relationship Management: Build and maintain strong relationships with key customers, and partners in the region. Address customer inquiries, resolve issues, and ensure high levels of customer satisfaction. Conduct regular customer visits and meetings to understand their needs and provide tailored solutions.
• Travel Requirements: Up to 50% of Travel is required.

Who can apply

• Bachelor's degree or equivalent with Strong Electro – mechanical knowledge is required. Diploma Electronics Engineers with higher relevant experience could be considered.
• Experience with use of latest equipment control processes is required.
• 2 – 5 years of relevant experience in equipment support
• Experience in equipment support to Electroplating / surface finishing industry is preferred
• Excellent communication and interpersonal skills
• Ability to analyze data, prepare reports, and present findings
• Proficiency in CRM software and Microsoft Office Suite.
• Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
• MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
• MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

About MKS Instruments

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