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MEASURED INDIA logo — MEASURED INDIA Technical Customer Support Analyst at MEASURED INDIA
MEASURED INDIA

Technical Customer Support Analyst

Job · Full-timeWork from HomeIndiaEntry level / 0-1 years1 opening
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About this role

MEASURED INDIA is hiring for Technical Customer Support Analyst in India. This opening was listed by MEASURED INDIA on their official careers-page careers page and was verified as still open on 23 September 2026. About MEASURED INDIA • Identify Waste, Test for Scale. Run 100+ of audience-level…

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Skills you'll use

SQLExcelGoogle AnalyticsCommunicationAgileJiraGoogle AdsLinkedInOnboardingCustomer SupportZendeskDocumentation

What you'll do

  • Customer Support & Issue Triage
  • Respond to customer support inquiries via ticketing system, email, Slack, and chat within SLA timeframes
  • Triage incoming support requests, assessing severity, impact, and appropriate routing (resolve, escalate, or redirect)
  • Resolve common technical issues including login problems, access permissions, basic platform navigation, and report generation
  • Provide clear, friendly, and professional responses to customer questions about platform functionality and product features
  • Escalate complex technical issues to Technical Support Engineers with detailed context, reproduction steps, and customer impact assessment
  • Follow up with customers to ensure issue resolution and satisfaction
  • Manage ticket queue effectively, meeting response time and resolution SLAs
  • Platform Support & Customer Enablement
  • Help customers navigate Measured's platform, explaining features, workflows, and best practices

Who can apply

  • Key Responsibilities
  • Customer Support & Issue Triage
  • Respond to customer support inquiries via ticketing system, email, Slack, and chat within SLA timeframes
  • Triage incoming support requests, assessing severity, impact, and appropriate routing (resolve, escalate, or redirect)
  • Resolve common technical issues including login problems, access permissions, basic platform navigation, and report generation
  • Provide clear, friendly, and professional responses to customer questions about platform functionality and product features
  • Escalate complex technical issues to Technical Support Engineers with detailed context, reproduction steps, and customer impact assessment
  • Follow up with customers to ensure issue resolution and satisfaction
  • Manage ticket queue effectively, meeting response time and resolution SLAs
  • Platform Support & Customer Enablement

Perks & benefits

Competitive Total Rewards and flexible paid time offOpportunities to give back through Measured for GoodEngaged, diverse, and curious cultureAward-winning technology powered by an agile, collaborative team

About MEASURED INDIA

About MEASURED INDIA • Identify Waste, Test for Scale. Run 100+ of audience-level experiments a capture up to 30% marketing efficiency! Built for enterprise. Wired for action. Measured combines causal experiments with media mix modeling to turn complex media portfolios into clear, accountable…
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