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Mavenir

Senior Technical Support Engineer - OSS/BSS

Job · Full-timeIn OfficeBengaluru6+ years1 opening

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About this role

Mavenir is hiring for Senior Technical Support Engineer - OSS/BSS in Bengaluru. This opening was published by Mavenir on their official careers board (Workday) on 18 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Mavenir • Role: Senior Technical Support Engineer…

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Skills you'll use

AWSAzureGCPKubernetesLinuxREST APIsKafkaCI/CDCommunicationUnixShell Scripting

What you'll do

Provide L2/L3 support for Online Charging Systems (OCS) and related telecom infrastructure.
Troubleshoot and resolve issues related to HTTP2/REST, Diameter, and SS7 protocols.
Perform preventive health checks, monitor network stability, and ensure optimal system performance.
Handle incident management, including hot and critical issues, and perform KPI and traffic analysis.
Configure and maintain business/tariff products and ensure accurate deployment.
Work collaboratively with a team of skilled engineers to resolve complex technical issues.
Participate in 24/7 shift rotations, including weekends and holidays, as per business requirements

Who can apply

Strong knowledge of Linux/UNIX systems and Shell scripting.
Hands-on experience with Kubernetes and containerized environments.
Good understanding of HTTP2/REST APIs, Diameter, and SS7 protocols.
Experience in a customer support environment, preferably in telecom or network services.
Familiarity with incident, problem, and configuration management processes.
Proficient in Couchbase, Elasticsearch, and Kafka.
Strong logical and analytical skills with the ability to prioritize and multitask.
Excellent verbal and written communication skills in English.
Willingness to learn new technologies and stay updated with industry trends.
6 - 10 years of relevant experience in the above areas

About Mavenir

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects…

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