Engineer I - Cloud Support Engineer

About this role

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Skills you'll use

What you'll do

• Triage inbound tickets from application teams across Jira and ServiceNow against clear SLAs under guidance: own well-scoped Tier 1 requests end-to-end and escalate cleanly to Engineer 2s, AVPs, and the VP, Support when work is beyond your current scope
• Fulfill well-scoped account / IAM / access requests using the Account Factory for Terraform (AFT) and the private Terraform module library, following established runbooks
• Execute runbooks for known incident classes and help keep them accurate; partner with the Monitoring pod within Foundations to capture what you learn
• Support change-management execution: change-window participation and ServiceNow change-record discipline under senior review
• Embed agentic AI capabilities into the team's engineering practice (e.g., Cursor, Claude Code, Bedrock, MCP servers, agentic IaC and review workflows) and into the platform's self-service experience for internal customers
• Use agentic AI capabilities in your day-to-day support work: AI-assisted ticket triage, runbook lookup and generation, MCP-driven self-service for common account / IAM / access requests, and on-call copilots that summarize telemetry during incidents
• Operate as a hands-on entry-level cloud engineer under close guidance: spend the majority of your time on well-scoped Terraform changes, AWS console / CLI tasks, ticket and runbook execution, and shadowing incident response — building core cloud skills is the primary focus
• Participate in 24x7 on-call rotations as a supported first-line responder, following runbooks and escalating early to Engineer 2s, AVPs, and VPs
• Consume the private Terraform module library and reference patterns to ship small, well-scoped changes; raise focused pull requests that a senior engineer reviews before merge
• Partner with peer engineers, AVPs, and VPs across the Cloud Center of Excellence — the five CCOE teams (Foundations, Platforms, Containers, Support, Delivery) and the five Foundations pods (Security & Governance, FinOps, Functional Design Engineering & Strategy, Network Engineering, Monitoring) — to deliver pod outcomes; ask for help early and write down what you learn

Who can apply

• 1+ years of technical experience in cloud, infrastructure, or software engineering (internship / co-op / bootcamp experience counts); Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience)
• Foundational AWS exposure and a demonstrated willingness to learn Terraform in a private module ecosystem delivered through Terraform Cloud and GitHub Actions
• Demonstrated ability to complete well-scoped technical tasks under guidance, with reliable follow-through and a strong learning mindset
• Willingness to participate in 24x7 production on-call rotations as a supported first-line responder in a fast-paced, security-conscious environment (financial services preferred)
• Familiarity with an ITSM / ticketing workflow (Jira, ServiceNow, or comparable) and a strong customer-service orientation toward application teams

About LPL Financial

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