Technical Application Service Specialist

About this role

Not quite right? These jobs in Hyderabad match the same skills — apply to a few to improve your chances.

Technical Application Specialist

Lloyds Banking Group

In OfficeHyderabad

Apply

Technical Application Specialist

Lloyds Banking Group

In OfficeHyderabad

Apply

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Citco India

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Wise

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What you'll do

• As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.

Who can apply

• - Mode of work- Hybrid
• - Location-Hyderabad
• Monitors and analyses data as directed using budgeting systems and protocols.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
• Supports and enables others to use and benefit from existing data management systems.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
• Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
• Helps others use and benefit from the existing knowledge management systems.

About Lloyds Banking Group

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