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Karya

Customer Success Lead

Job · Full-timeHybridBengaluruEarly career1 openingVerified open on 24 Sept 2026
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About this role

Karya is hiring for Customer Success Lead in Bengaluru. This opening was published by Karya on their official greenhouse careers board on 3 February 2026 and was verified as still open on 23 September 2026. About Karya • Own karya.ai today. Secure checkout and guided transfer support. No hidden…

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Skills you'll use

HubSpot

What you'll do

  • Enterprise Sales & Account Ownership
  • Own and drive relationships with Karya's key prospects and customers across enterprise and research sectors.
  • Lead full-cycle enterprise sales — from qualification and deal strategy through close, renewal, and expansion.
  • Navigate complex procurement processes including vendor empanelment, compliance, and legal reviews.
  • Develop and execute comprehensive account strategies to drive net-new revenue and long-term partnerships.
  • Pipeline & Revenue Management
  • Take ownership of existing pipeline and build new pipeline through outbound, referrals, and partnerships.
  • Lead strategic deal planning and mutual close plans across new business and expansions.
  • Maintain accurate forecasting, deal tracking, and pipeline hygiene in HubSpot.
  • Cross-Functional Leadership

Who can apply

  • Act as the voice of the customer internally — influencing product roadmap, delivery priorities, and positioning.
  • Bring process discipline: qualification frameworks, deal stages, win/loss analysis.
  • Maintain deep understanding of customer business goals, AI maturity, and industry trends.
  • Develop expertise in AI/ML data services — particularly data annotation, model evaluation, and Indic language AI.
  • Represent Karya credibly in conversations with ML engineers, data scientists, and business leaders.
  • 5+ years of enterprise sales or strategic account management experience.
  • 2+ years selling deeply technical solutions (AI/ML, data services, SaaS, or consulting) to both business and technical audiences.
  • Proven track record of closing large, complex enterprise deals.

Perks & benefits

Flexible leave and vacation policyHybrid work optionsInsurance as per industry standardsAccess to leaders in technology and social impact sectorsA chance to contribute meaningfully to AI, digital equity, and rural developmentKarya celebrates diversity and is an equal opportunity employer. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, or any other protected status.

About Karya

About Karya • Own karya.ai today. Secure checkout and guided transfer support. No hidden fees. Karya’s mission is to leverage the AI revolution to create dignified earning and learning opportunities for low-income communities across the world. In India, our smartphone-based digital work platform…
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