Software Support Engineer

About this role

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Skills you'll use

What you'll do

• Diagnose and resolve customer-reported product issues
• Reproduce problems and escalate with evidence attached
• Write and maintain troubleshooting documentation
• Track recurring issues and push for permanent fixes
• Keep customers informed with accurate status
• Flag risks and blockers early rather than at the deadline
• Keep your tracker and status honest, including when something has slipped

Who can apply

• B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
• 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
• Working knowledge of Troubleshooting, SQL, Log Analysis
• Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
• The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
• Attention to detail, ownership and the discipline to document your work
• Based in Panaji, Goa or willing to relocate

Perks & benefits

Interview & selection process

5 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Team fit conversation with two or three future colleagues
3. 3Final discussion covering role expectations, compensation and start date
4. 4Application screening (CV and, where relevant, a portfolio or code sample)
5. 5HR discussion — compensation, notice period, joining date and offer roll-out

About InstaSafe

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