Engineer II

About this role

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Skills you'll use

What you'll do

• As a Cloud Engineer II – M365, you will provide escalated support for complex Microsoft 365-related issues reported by Level 1 support and end-users. We will count on you to troubleshoot and resolve advanced problems related to user access, permissions, and configurations. Along the way, you will get to:
• Administer and optimize Microsoft Exchange Online, including mailbox management, transport rules, and mail flow configurations.
• Implement and maintain email security measures, such as anti-phishing and anti-malware settings.
• Design and implement advanced configurations in SharePoint Online and OneDrive for Business.
• Resolve complex issues related to site and document access & management, permissions, and collaboration in SharePoint.
• Provide expertise in Microsoft Teams, including advanced configurations, channel management, and integration with other services.
• Troubleshoot and optimize audio/video conferencing, meetings, guest access management and issues, etc in Teams.
• Implement and manage advanced identity and access management features, including Azure AD Premium functionalities.
• Configure and troubleshoot Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for enhanced security.
• Implement and enforce advanced security measures within Microsoft 365, such as Data Loss Prevention (DLP) policies and Information Governance.

Who can apply

• Certifications such as MS-100 , MS-101 and ITILv4 are highly desirable.
• Proven experience in a Level 2 support role with a focus on Microsoft 365 services.
• Strong understanding of Microsoft 365 security and compliance features.
• Proficiency in PowerShell scripting for automation.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills

About Insight

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