RCM Training Specialist

About this role

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Skills you'll use

What you'll do

• Develop and implement robust training programs for clients and partners using a variety of training delivery methods
• Create effective training materials, including user guides, job aids, visual aids, etc.
• Oversee the timely updates of materials, including but not limited to reference guides and online resources
• Deliver training (both synchronous and asynchronous) for Revenue Cycle Management applications, including end-to-end training and new release training, as needed to clients.
• Facilitate both small and large customer and partner training sessions, utilizing appropriate training methodology
• Provide feedback to management regarding customer and partner learning progress
• Leverage metrics and data from assessments, surveys, and 1:1 sessions to identify, communicate, and implement improvements to training programs
• Record and edit training sessions, e-learnings, product releases and company meetings. Upload content into the LMS for training use

Who can apply

• Work both independently and collaboratively to design and deliver engaging solutions to the sales team
• Other projects and duties as assigned
• Maintain compliance with Inovalon’s policies, procedures and mission statement
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer
• Minimum of 3 years’ learning and development expertise, with direct experience creating and delivering educational curriculum and content
• Utilizes experience and independent judgment to plan and accomplish goals
• Ability to efficiently create/adapt training materials to reflect policy and procedure changes

About Inovalon

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