Front Office Supervisor - Six Senses Fort Barwara

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Skills you'll use

What you'll do

• As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following:
• Review arrivals and departures to plan for the next day’s activities. Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
• Implement and maintain guest recognition program.
• Assist in scheduling, training and providing feedback to Front Office Receptionist.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Who can apply

• To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Fluent in English.
• The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
• Six Senses Fort Barwara is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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