Supervisor - Customer Care Center Bengaluru

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What you'll do

• Supervises the daily work activities of teams providing remote (offsite) service, customer access, pre-sales, post-sales, or service delivery to address a range of business systems and applications issues for customers.
• Oversees and manages the day-to-day activities of support-level employees, ensuring compliance with policies and guidelines, and prioritizing tasks to meet team objectives.
• Leads a team of non-exempt contributors, offering coaching and guidance to enhance task and skill proficiency.
• Offers services across standard, specialized, and complex systems, maintaining a primarily tactical role.
• Ensures operational excellence by closely monitoring key performance metrics, ensuring successful achievement of team objectives and contractual commitments.
• Addresses and monitors routine escalations, taking appropriate actions to resolve issues as needed.
• Partners with business to drive growth and ensure efficient and effective delivery on the functional commitments.
• Identifies, communicates, and manages potential gaps/areas of improvement in solution and business architecture.
• Assists in developing functional strategies that align with the organization's overall goals and objectives.
• Engages in cross-functional collaborations for efficient project delivery, enhancing troubleshooting efficiency and user experience, thereby driving successful outcomes.

Who can apply

• Four-year Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of job-related experience and 0-2 years of management experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

About HP

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