Digital Support Operations Specialist

About this role

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Skills you'll use

What you'll do

• Software & Driver Delivery Operations
• Review, validate, and approve software and driver publication requests.
• Execute and monitor software publishing and release workflows.
• Support operational issue resolution and escalation management.
• Ensure publishing activities comply with established quality and security requirements.
• Coordinate release readiness activities across multiple stakeholders.
• Operational Support and Governance
• Lead continuous improvement efforts by evaluating existing processes, identifying efficiency opportunities, and partnering with cross-functional teams to implement scalable solutions that enhance operational performance and efficiency.
• Manage ticketing systems and operational requests and work closely with stakeholders to ensure timely resolution.
• Investigate and coordinate resolution of issues related to publishing, translation, content and data.

Who can apply

• Four-year or Graduate Degree in in Computer Science, Information Technology or other related discipline or equivalent work experience.
• 5+ years of work experience in Customer Support Operations, Self-service channels, Digital Operations, Release Operations, Product Operations, Technical Operations, or similar operational roles.
• Experience supporting customer-facing digital platforms, enterprise applications, workflows, web operations, software delivery, content management, or release operations.
• JIRA or similar work management tools.
• Experience managing operational workflows, tickets, incidents, escalations and issue resolution.
• Stakeholder management and cross-functional coordination.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced operational environment.
• Proficiency in data analysis and Microsoft Excel; experience with Power BI development or other BI tools is preferred but not required.
• Knowledge of Agile methodologies and user story management.

About HP

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