Datadog Administration and Operations (Servicenow)

About this role

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Skills you'll use

What you'll do

• Observability Architecture & Ownership
• Design and implement an enterprise‑grade observability strategy spanning Datadog (metrics, logs, traces/APM, synthetics, RUM, network performance, cloud cost) and integrations with ServiceNow.
• Define monitoring standards, tagging conventions, dashboards, SLOs/SLIs, and alerting policies for infra and apps (on‑prem, cloud, containers).
• Datadog Implementation & Scale
• Deploy and manage Datadog agents, integrations (AWS/Azure/GCP, Kubernetes, NGINX, DBs, messaging), and service catalog coverage.
• Build golden dashboards, standardized monitors, and runbooks for infra components (compute, storage, network), platforms (Kubernetes), and critical apps.
• ServiceNow Integration & Event Management
• Implement and optimize Datadog → ServiceNow event routing, correlation rules, deduplication, and Incident/Problem auto‑creation with enriched context.
• Maintain CI relationships in ServiceNow CMDB, drive discovery mapping, and align alerts with CI ownership and support groups.
• Enable closed‑loop remediation using IntegrationHub, workflows, and change controls; contribute to Change Advisory Board (CAB) standards.

Who can apply

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 5–8+ years in Infrastructure/Platform/SRE/Observability roles for enterprise environments.
• Expert hands‑on Datadog: agents, integrations, logs pipelines, APM/tracing (including OpenTelemetry), RUM, synthetics, dashboards, monitors, service catalogs, tagging strategies.
• ServiceNow: Event Management, Incident/Problem/Change, CMDB design, Discovery, integration patterns (webhooks, APIs, IntegrationHub), event correlation and enrichment.
• Strong experience across Linux/Windows/Unix (cluster and workload monitoring).
• Proficiency with scripting (Python/PowerShell/Bash), Datadog/ServiceNow APIs, and Git‑based workflows.
• Demonstrated capability to design SLOs/SLIs, reduce false positives, and measurably improve MTTR and service reliability.
• Excellent communication; able to drive standards across multiple engineering teams.
• Additional Qualifications

About HP

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