Professional Service Systems Engineer

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Skills you'll use

What you'll do

• · Provide hands-on involvement for technical installation and configuration of Hirsch products including troubleshooting, customer acceptance testing and completion documentation.
• · Conduct CSMS (Cybersecurity Management System) tasks, including deployment, implementation, monitoring, and improvement of security protocols.
• · Perform regular cybersecurity scanning, analyze vulnerabilities, and create detailed reports, and document findings and remediation steps.
• · Provide coaching for the customer-identified resource(s) who will be running day-to-day operation of the products.
• · Implement on-site solutions, while ensuring customer (partner and End User) satisfaction with Hirsch systems.
• · Serve as a technical authority on Hirsch product technologies via on-site, phone, and electronic media.
• · Provide technical support onsite, as well as via telephone, and electronic media.
• · Own and complete complex technical tasks for Hirsch clients including PoC engagements, within their pilot and production infrastructure.
• · Must be a US Citizen and be able to pass a federal background investigation as well as obtain and maintain a security clearance.
• · Act as a Trusted Advisor to customers.

Who can apply

• · Minimum 4 years of technical experience with Physical Access Control, Video, and Intrusion Detection Systems and/or related hardware/device
• · Hirsch product line knowledge
• · Ability to travel 50% across different Germany regions and work remote
• · Experience with storage arrays including SAN and NAS solutions
• · Experience with virtualization technology including VM Ware or Microsoft Virtual Server.
• · Experience with Microsoft Cluster technology
• · Experience with government technical publications and implementation desired (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM)
• · CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience
• · Working knowledge of the following systems: Windows Server 2012, 2016, 2019 and 2022 Windows 10, Windows 11.
• · Working knowledge of the following database system : SQL Server 2016, 2017, 2019 and 2022

About HIRSCH SECURE

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