Operations Executive

About this role

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Skills you'll use

What you'll do

• Run daily operational processes to agreed service levels
• Track and resolve exceptions and escalations
• Maintain SOPs and update them when reality changes
• Coordinate with internal teams and vendors
• Report on operational metrics
• Flag risks and blockers early rather than at the deadline
• Keep your tracker and status honest, including when something has slipped

Who can apply

• Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
• 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
• Working knowledge of Process Execution, Advanced Excel, SOP Documentation
• Comfort with Excel, internal tools and a ticketing system, and the ability to pick up an unfamiliar tool without waiting to be taught it
• The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
• Attention to detail, ownership and the discipline to document your work
• Based in Varanasi, Uttar Pradesh or willing to relocate

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Take-home exercise or live problem-solving discussion
3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About HDFC Life

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